FREQUENTLY ASKED QUESTIONS
Questions? We've Got Answers
Answers to the most common questions about booking a professional house cleaner in Melbourne, including pricing, availability, services and more.
FAQS
Frequently Asked Questions.
Clear answers to help you understand our process and what to expect from our premium service.
About Us
Who are you?
We're Maid At Home, a trusted cleaning service based in Melbourne, dedicated to
making homes shine. Our goal is simple, cleaning spaces to improve lives.
Who are your cleaners?
Our cleaners are experienced, highly trained and fully vetted professionals. We
ensure they meet our high standards before they join our team.
What makes Maid At Home different?
At Maid At Home, we're all about quality, reliability, and a personal touch. Over
90% of our clients return because we genuinely care about making their homes feel
fresh and comfortable. We focus on attention to detail, transparent pricing, and
flexible options to suit your needs.
Services
What's included in a standard clean?
Our standard cleaning covers
the everyday essentials like vacuuming, mopping, dusting, kitchen wipe-downs and
bathroom sanitising to keep your home feeling fresh week after week.
Are your cleaning products eco-friendly?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for your
family, pets, and the environment. Our goal is to provide a clean home while
minimizing our impact on the planet.
Do you clean balconies and windows?
Yes. We can help with both balcony
cleaning and window
cleaning when you need extra attention on outdoor areas and glass.
Do you offer end of lease cleaning in Melbourne?
Yes. Our end of lease
cleaning in Melbourne is designed for renters and property managers who
need a detailed bond-ready clean before moving out.
How do I get an instant quote?
You can get an instant quote by using our online booking
form. Choose your service, enter your details and see the pricing before
you confirm.
How It Works
Are there any lock-in contracts?
No, there are no lock-in contracts! You can book our services as needed, whether
it's a one-time clean or a recurring service. We believe in earning your trust
through quality cleaning, not contracts.
Do you offer a satisfaction guarantee?
Yes! We take pride in our work and stand by our service. If you're not completely
satisfied, let us know within 24 hours, and we'll make it right. For hourly
services, the guarantee applies as long as enough time was booked to complete the
requested tasks and priorities were clearly communicated before the service.
Do your cleaners come to my suburb?
We cover 70+ areas across Melbourne. You can check our full list of service areas
on the locations page or contact us if you want to
confirm a nearby suburb.
How do I book a cleaner in Melbourne?
You can book online in minutes through our booking page.
Choose your service, date and time, then confirm your clean with instant pricing.
What if something is damaged?
Our cleaners have public liability insurance and are responsible for any damages
caused during the service. If something gets damaged, please contact us as soon as
possible.
What happens if my cleaner finishes early?
If your cleaner finishes before the allocated time, they will focus on additional
tasks if needed.
What security measures are in place?
All our cleaners are thoroughly vetted, insured, and trained to maintain
professionalism and respect for your home.
Pricing & Payments
How much does house cleaning cost in Melbourne?
Pricing depends on the size of your home and the type of service you choose. Visit
our pricing page for current Melbourne house cleaning
rates and inclusions.
Are there any discounts available?
Yes! We offer discounts for weekly & fortnightly services (10% discount) and also
for 3 weekly & monthly services (5% discount). *Discount only applies to hourly
services.
Do you charge extra for weekends?
No, we don't charge extra. However, Sunday and public holiday availability depends
on cleaner availability.
Can you clean ovens and fridges?
Yes. We offer dedicated oven
cleaning and fridge
cleaning services if your kitchen needs extra help beyond a standard clean.
How is payment processed?
A hold (total value of the service) will be placed on your card two days before the
service. The final charge is processed only after the cleaning is completed. We
accept all major debit and credit cards.
Are there any additional fees?
We're upfront with our pricing-no hidden fees. However, additional charges may apply
if no parking is provided.
Do you offer referral discounts?
We don't currently offer referral discounts, but we always appreciate
recommendations! A referral program is in the works.
Cleaners
How are your cleaners vetted?
We carefully select and screen all our cleaners through a thorough vetting process,
which includes background checks, interviews, and skills assessments. We also ensure
they align with our high standards of professionalism and customer care.
Will I have the same cleaner every time?
For recurring services, we do our best to send the same cleaner whenever possible.
This helps ensure consistency and a more personalised experience. However, if your
usual cleaner is unavailable, we will provide a trusted replacement.
What if I'm not satisfied with my cleaner?
If you're not completely happy with your cleaner, let us know, and we'll address
your concerns. If needed, we can arrange for a different cleaner.
Do cleaners keep keys or entry codes?
No, our cleaners do not keep keys. If you need to provide access, please use a
lockbox or another secure method.
Can I trust the cleaners with valuables?
Yes, our cleaners are carefully selected and background checked. We pride ourselves
on the trustworthiness of our team.
Bookings
When can I book a cleaning service?
You can book a cleaning service at any time through our online booking system, but
bookings must be made at least 24 hours in advance. We offer availability Monday
through Saturday, while Sunday and public holiday bookings depend on the cleaner's
availability.
Can I reschedule my booking?
Yes, you can reschedule your booking, but only once (otherwise a cancellation fee
will apply). To avoid a cancellation fee, rescheduling must be requested at least 24
hours before the service.
How do I update my booking details?
You can update your details through your online account. If you need assistance,
contact us via email or phone.
What happens if my cleaner is late?
While we always aim to be on time, traffic and other delays can occasionally happen.
We have a 15-30 minute arrival window. If your cleaner is late, please contact us.
Cancellations
How can I cancel a cleaning service?
You can cancel your service by contacting us via email or phone. If you have an
account, you can also cancel directly through our online system.
What are the charges for late cancellations?
Cancellations made less than 24 hours before the scheduled service will incur a fee
(50% of the service + extras). If you cancel on the spot when the cleaner arrives, a
100% cancellation fee will apply.
Supplies & Equipment
What cleaning supplies do your cleaners provide?
Our cleaners bring all the necessary cleaning products to get the job done. If you
have specific products you'd like us to use, just let us know when booking and
provide them.
Why don't cleaners provide vacuums and mops?
To avoid cross-contamination between homes, we ask clients to provide their own mop
and vacuum. However, if you don't have them, just let us know when booking and we
can arrange a cleaner who can bring their own.
Pets
How do you accommodate homes with pets?
We're happy to clean homes with pets! However, please let us know in advance, as
some of our cleaners may have allergies or be uncomfortable around certain animals.
What should I do with my pet during the cleaning?
To ensure a smooth service, we recommend keeping pets in a separate room or securing
them if they tend to be curious or energetic around new people.
Still Have Questions?
We're here to help you find the perfect cleaning solution for your home. Our team is ready to answer any specific requirements you may have.