We offer a range of services, including residential cleaning, deep cleaning, move-in/move-out cleaning, and seasonal deep cleaning.

Yes, we use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. Our goal is to provide a clean home while minimizing our impact on the planet.

We do our best to accommodate requests for the same cleaner, but we can’t guarantee it for one-off bookings. If you book regularly, we’ll prioritise assigning the same cleaner whenever possible.

No, you don’t have to be home. Many of our clients provide us with access instructions so we can clean while they’re away. However, if you prefer to be present, that’s perfectly fine too!

Your satisfaction is our priority. If you’re not happy with the service, please let us know within 24 hours, and we’ll arrange a re-clean at no extra cost.

No, there are no lock-in contracts! You can book our services as needed, whether it's a one-time clean or a recurring service. We believe in earning your trust through quality cleaning, not contracts.

Yes! We take pride in our work and stand by our service. If you’re not completely satisfied, let us know within 24 hours, and we’ll make it right. For hourly services, the guarantee applies as long as enough time was booked to complete the requested tasks and priorities were clearly communicated before the service.

Scheduling a cleaning service is easy! You can book through our website, or give us a call to choose a date and time that works best for you. Once you book, we’ll match you with the right cleaner for the job.

No, you don’t have to be home. Many of our clients provide us with access instructions so we can clean while they’re away. However, if you prefer to be present, that’s perfectly fine too!

Your satisfaction is our priority. If you’re not happy with the service, please let us know within 24 hours, and we’ll arrange a re-clean at no extra cost.

We’re happy to clean homes with pets! However, please let us know in advance, as some of our cleaners may have allergies or be uncomfortable around certain animals.

You can update your preferences through your online account or by contacting us via email or phone. Let us know what adjustments you’d like for future visits.

Our cleaners have public liability insurance and are responsible for any damages caused during the service. If something gets damaged, please contact us as soon as possible so we can assess the situation and take the necessary steps to resolve it.

If your cleaner finishes before the allocated time, they will focus on additional tasks if needed.

All our cleaners are thoroughly vetted, insured, and trained to maintain professionalism and respect for your home.

We offer flat rate (based on the number of bedrooms) and hourly rate.

Yes! We offer discounts for weekly & fortnightly services (10% discount) and also for 3 weekly & montly services (5% discount).

* Discount only applies to hourly services.

No, we don’t charge extra. However, Sunday and public holiday availability depends on whether a cleaner is willing to work on those days.

You can get an instant quote by using our online booking form. Simply enter your details, choose your service type, and see the pricing before confirming your booking.

We accept all major debit and credit cards. Payments are processed securely online when you book.

A hold (total value of the service) will be placed on your card two days before the service. The final charge is processed only after the cleaning is completed.

We’re upfront with our pricing—no hidden fees. However, additional charges may apply if no parking is provided.

We don’t currently offer referral discounts, but we always appreciate word-of-mouth recommendations! A referral program is in the works, so stay tuned for future updates

We carefully select and screen all our cleaners through a thorough vetting process, which includes background checks, interviews, and skills assessments. We also ensure they align with our high standards of professionalism and customer care.

For recurring services, we do our best to send the same cleaner whenever possible. This helps ensure consistency and a more personalised experience. However, if your usual cleaner is unavailable, we will provide a trusted replacement.

Having the same cleaner means they become familiar with your home and specific cleaning preferences. This leads to a more efficient and tailored service, saving you time on instructions and ensuring consistently great results.

If you're not completely happy with your cleaner, let us know, and we'll address your concerns. If needed, we can arrange for a different cleaner to better suit your needs.

Yes! If you're happy with your cleaner, we’ll do our best to keep them assigned to your bookings. Just let us know, and we’ll prioritise scheduling them for your future services.

No, our cleaners do not keep keys. If you need to provide access, please use a lockbox or another secure method.

Yes, our cleaners are carefully selected and background checked.

You can book a cleaning service at any time through our online booking system, but bookings must be made at least 24 hours in advance. We offer availability Monday through Saturday, while Sunday and public holiday bookings depend on the cleaner’s availability and willingness to work.

Yes, you can reschedule your booking, but only once (otherwise a cancellation fee will apply). To avoid a cancellation fee, rescheduling must be requested at least 24 hours before the service.

Rescheduling on the spot isn’t possible. If you’re unable to proceed with the service at the scheduled time, it will be considered a last-minute cancellation, and a cancellation fee will apply.

We recommend booking as early as possible to secure your preferred date and time. While last-minute bookings may be available, our schedule fills up quickly.

You can update your details through your online account. If you need assistance, contact us via email or phone, and we’ll make the changes for you.d.

While we always aim to be on time, traffic and other delays can occasionally happen. We have a 15–30 minute arrival window to account for this. If your cleaner is running more than 30 minutes late, we’ll follow the instructions you provided in the booking form regarding how to proceed.

If your cleaner is late or doesn’t arrive, please contact us. We’ll work quickly to resolve the issue, whether by rescheduling or finding a replacement.

You can cancel your service by contacting us via email or phone. If you have an account (which is created when you book for the first time), you can also cancel directly through our online system.

Cancellations made less than 24 hours before the scheduled service will incur a fee (50% of the service + extras)  to compensate for the lost work.

If you cancel once the cleaner has arrived, a cancellation fee (100% of the service + extras) will apply as the cleaner has already committed their time to your booking.

If you request to reschedule at the last minute, it will be treated as a cancellation, and a fee (100% of the service + extras) will apply. We recommend rescheduling at least 24 hours in advance to avoid charges.

Our cleaners bring all the necessary cleaning products to get the job done. If you have specific products you’d like us to use, just let us know when booking and provide them.

To avoid cross-contamination between homes, we ask clients to provide their own mop and vacuum. However, if you don’t have them or prefer the cleaner to bring their own, just let us know when booking.

Yes! If you have specific products you’d like us to use, just let us know when booking and provide them.

If you have a preference for certain cleaning products, simply mention it when booking and ensure they are available for the cleaner to use.

Yes, just let us know when booking, and we’ll assign a cleaner who can bring their own equipment.

If your vacuum or mop is not functional, let us know as soon as possible so we can arrange for a cleaner who can bring their own.

We’re happy to clean homes with pets! However, please let us know in advance, as some of our cleaners may have allergies or be uncomfortable around certain animals.

To ensure a smooth service, we recommend keeping pets in a separate room or securing them if they tend to be curious or energetic around new people.